1Overview
FreeWebsites Builder and FreeWebsites Builder Pro are digital software subscription plans that provide access to browser-based website and landing page creation tools. Payments are for access to the page builder, templates, AI copy tools, form builder, enquiry dashboard, brand kit, mobile preview, and export-ready page creation features during the active billing period, depending on the plan selected. This policy explains when refunds may and may not apply.
2Digital Software Access
Your subscription provides access to digital software tools. Because access to the software may be provided immediately and used during each billing period, refunds may be limited according to this policy.
3Billing Periods
Subscriptions are billed monthly or annually depending on the option you choose at checkout. Customers may choose monthly or annual billing where available. Pricing, billing period, renewal terms, and cancellation details are shown at checkout. Subscription payments are generally non-refundable once software access has been provided for the billing period. Annual subscriptions provide access for the subscription period purchased and renew according to the billing terms shown at checkout.
4Cancellation
You can cancel according to the billing terms shown at checkout to avoid future renewal charges. Cancelling a subscription stops future renewals according to the selected billing plan. Previous payments are not automatically refunded unless required by law or specifically stated in this Refund Policy. Cancelling may limit or end access to the software features.
5Refund Eligibility
Refund requests may be reviewed for billing errors, duplicate charges, software access issues, or where required by law.
Where Dodo Payments rules require a refund, or a refund is used to prevent or resolve a chargeback, those rules may override this seller policy.
6Non-Refundable Cases
Refunds are generally not provided where software access has already been provided for the billing period and the software was available, including cases such as deciding not to use the software after access was granted, or cancelling partway through a billing period that has already been provided.
7Failed Payments And Access
If a payment fails or a subscription is cancelled, access to the software may be limited, suspended, or cancelled according to the billing terms. Keeping your billing details up to date helps avoid interruptions to your access.
8Approved Refunds
If a refund is approved, it will usually be processed back to the original payment method through Dodo Payments. Refund timing may depend on the payment provider and your bank.
9Contact
For billing questions or refund requests, contact us at contact@freewebsites.pro or visit our contact page. Please include your account email and the relevant charge details.